The Tennis Ball Test™: How to Sniff Out a Useless MSP
Is your IT support actually doing its job, or just chasing its tail? The Tennis Ball Test™ is our no-nonsense (and slightly fluffy) way to spot a useless MSP. Inspired by a Golden Retriever with better instincts than most service desks, this post breaks down the serious importance of responsive, standards-based support — and why Cyber Essentials Plus with continuous compliance monitoring should be the absolute baseline.