Starbucks has found itself in the cross hairs of cybercriminals. No, we’re not talking about a new blend of coffee. We’re also not referring to a price increase for a double-shot latte. This time, the headlines are a lot less frothy. A ransomware attack has struck the global coffee giant. It affects its internal systems. … Read more
Customer service is at the heart of any successful business. Customer expectations continue to evolve. Companies must evolve strategies and tools used to meet those expectations. 55% of customers like self-serve customer service over speaking to a representative. Technology has become a game-changer in this regard. It offers innovative solutions that improve efficiency, personalization, and … Read more
Imagine this scenario: your business is running smoothly. Your cyber security measures are in place, and you have invested in firewalls, antivirus software, and even employee training. Then, out of nowhere, a hacker exploits a weakness in your system. The result? Downtime, data loss, and a tarnished reputation. What went wrong? In many cases, the … Read more
At Equate, our mission goes beyond business—we strive to make a meaningful impact in the communities we serve. We are thrilled to announce something exciting. Our Sales Director, Alex Davis, received the Special Recognition Award at the prestigious Business Buzz Awards last night. Sponsored by Buddha Connect Ltd, this award celebrates individuals who have demonstrated outstanding … Read more
Data breaches are on the rise. For UK businesses, the average breach now costs over £3.5 million. Mishandling a breach can quickly make things worse. But with the right approach, you can limit the damage and rebuild trust. Here’s what you need to know. Mistake 1: Delaying Your Response Every second counts after a breach. … Read more
Why You Should Care About Network Storms Imagine arriving at the office, coffee in hand. You’re ready to dive into the day. Suddenly, the internet crawls to a snail’s pace. Files take forever to download, and every system is lagging. This isn’t a slow connection issue; it is something much bigger – a network storm. … Read more
Microsoft Teams continues to evolve. It is a powerful hub for collaboration and communication in the modern workplace. With the integration of AI-driven Copilot, Teams is pushing the boundaries. It’s innovating how we interact with technology to streamline workflows. As well as improve productivity and unlock new business value. Recent updates to Copilot in Teams … Read more
In today’s fierce tech jungle, having a smart technology plan isn’t optional—it’s essential. Yet, even the best-laid tech plans fall flat without proper budgeting to back them up. When your technology roadmap and financial planning work hand-in-hand, magic happens. You’re not just keeping the lights on; you’re lighting the way to growth, innovation, and future-proofing … Read more
Mac lovers, brace yourselves. For years, you’ve enjoyed the bliss of thinking that Apple’s garden wall would keep all the digital nasties out. Macs don’t get viruses, right? Wrong. Meet NotLockBit, the new ransomware variant that’s out to burst your bubble and hold your files hostage. This isn’t just a casual alert—this is the cold … Read more
Data is one of the most valuable assets a business can have. Managing this data throughout its lifecycle can be challenging. Data lifecycle management (DLM) refers to several processes and policies. They govern the handling, storage, and eventual disposal of data. Businesses generate and store vast amounts of data. As this happens, the importance of … Read more