0345 125 5400


Multichannel contact centre functionality and simplicity for medium-sized companies where customer service is
important

  • Targeted at existing or potential IP Office customers with 5 to 250 agents, with typically between 50 to 500 users
  • Superior customer service and interaction
  • Optimum agent productivity and consistency
  • High agent performance
  • Better agent training and conflict resolution
  • Faster query resolution

Click image to enlarge

DEPLOYMENT

Pre-requisites:

  • IP500v2 (R9.0.2)

– Preferred Edition
– Application Server with 2 HDD running VM Pro & Contact Recorder

  • Server Edition (R9.0.2)

– Server Edition licence
– 2 x HDD or additional server for Contact Recorder (voice storage)

  • Windows 2008 R2 or 2012 Rs2 OS Licence (if deploying in VMWare environment – VMWare ESXi5)

Fast and simple installation:

  1. COLLECT CUSTOMER DATA
    e.g. Excel
     
  2. INSTALL IPOCC SOFTWARE
     
  3. IMPORT CUSTOMER DATA
     
  4. CUSTOMISE TO END-USER NEEDS
CAPACITIES      
  IP500 V2 + IPOCC R210
SERVER
SERVER EDITION +
IPOCC R210 SERVER
SERVER EDITION +
IPOCC R620 SERVER
Active agents(all media) 30 100 250
BHCC 1000 4000 5000
Mail per hour 300 1000 2500
Chat per hour 400 1250 3250
Configured agents 150 500 1250
Voice calls queued 45 90 125
Calls being recorded 30 100 250